Next NSW Race

Race Field Information Use Standard Conditions Minimum Bet Limit – Clause 5.7

More information, including the Racing NSW Complaints procedure is set out below.

1. Announcement Minimum Bet Limits – Updated Conditions 28/05/15

1.1 Deputy Premier and Minister for Racing Media Release

2. Details of Minimum Bet - please see Clause 5.7 of the Standard Conditions

2.1 Race Field Information Use – Complete RFIU Standard Conditions

3. How to Lodge a Complaint and Process

  • At first instance, punters who believe that a wagering operator has refused their bet or excluded them in contravention of the minimum bet limit condition should contact the wagering operator to ascertain the reason for the refusal or exclusion.
  • If the punter remains unsatisfied with the reason provided by the wagering operator, then they may lodge a formal complaint with Racing NSW by completing and submitting the complaints form found on the Racing NSW website - CLick here to see the Form
  • Complaints will only be accepted and investigated following submission of a fully completed complaints form. As part of the complaint, a punter will need to state what action they have taken to contact the wagering operator and the outcome including any reasons given to the punter.
  • A complaint should be submitted within a reasonable period of the date of the incident the subject of the complaint, in order that all relevant information is still available. For example, from the date the bet was rejected, the date of the account closure or the rejection of the opening/reopening of an account. Failure to do so (and failure to lodge in a reasonable time further information once a complaint has been opened) may impact upon the ability for the complaint to be fully investigated and determined by Racing NSW such that Racing NSW may, in its absolute discretion, conclude that the complaint will not be reviewed and instead closed.
  • Racing NSW will then investigate the complaint to assess, on the evidence available, whether the wagering operator appears to have breached the minimum bet limit condition and whether the wagering operator should be referred to the NSW Government Office of Racing for prosecution.
  • Both the complainant and the wagering operator will be informed of the outcome of the investigation.

 

4. Complaints Form

 

5. Frequently Asked Questions

 

6. List of NSW Race Field Information Use Approval Holders

 

7. Race Field Standard Conditions 5.7 (d) (9) - Further reasons where an Approval Holder is not required to comply with clauses 5.7(a) or 5.7(c)

 

8. Bet Types allowed Non-traditional Bet types Permitted or Not Permitted – Clause 5.6 RFIU Standard Conditions

The Latest Racing News

Hawkesbury Receives Excellent Nominations For Cup Day

Hawkesbury Race Club has received very strong nominations for their massive 10-race Hawkesbury Cup program this Saturday. “We are thrilled ...
Read More

John Schell's Tips For Quirindi (Tuesday)

By John Schell Selections based on a soft track Race 1 - 12:55PM MEL BROWN CATERING MAIDEN PLATE (1200 METRES) ...
Read More

Barry Molloy's 87th Birthday Present At Cootamundra

By Colin Hodges Forbes trainer Barry Molloy, who celebrated his 87th birthday during the week, had a win with Swilken ...
Read More

Casino Races - Full-TAB Saturday Program (Noms Extended)

Following last Saturday’s abandoned Grafton race meeting, the scheduled Sky 2 CASINO meeting this Saturday (3rd May) has been upgraded ...
Read More

Four Stakes Events Headlines Hawkesbury's Saturday Stand-Alone

By John Curtis Hawkesbury boss James Heddo says the addition of Big Dance eligibility to the Group 3-Richmond Club Hawkesbury ...
Read More
Loading...
Racing NSW Apps
View
Mobile Version
Contact
Forms
Information
Industry Links