Next NSW Race

Race Field Information Use Standard Conditions Minimum Bet Limit – Clause 5.7

More information, including the Racing NSW Complaints procedure is set out below.

1. Announcement Minimum Bet Limits – Updated Conditions 28/05/15

1.1 Deputy Premier and Minister for Racing Media Release

2. Details of Minimum Bet - please see Clause 5.7 of the Standard Conditions

2.1 Race Field Information Use – Complete RFIU Standard Conditions

3. How to Lodge a Complaint and Process

  • At first instance, punters who believe that a wagering operator has refused their bet or excluded them in contravention of the minimum bet limit condition should contact the wagering operator to ascertain the reason for the refusal or exclusion.
  • If the punter remains unsatisfied with the reason provided by the wagering operator, then they may lodge a formal complaint with Racing NSW by completing and submitting the complaints form found on the Racing NSW website - CLick here to see the Form
  • Complaints will only be accepted and investigated following submission of a fully completed complaints form. As part of the complaint, a punter will need to state what action they have taken to contact the wagering operator and the outcome including any reasons given to the punter.
  • The Complaint must be submitted within 14 days of the date of the incident the subject of the complaint. For example, from the date the bet was rejected, the date of the account closure or the rejection of the opening/reopening of an account.
  • Racing NSW will then investigate the complaint to assess, on the evidence available, whether the wagering operator appears to have breached the minimum bet limit condition and whether the wagering operator should be referred to the NSW Government Office of Racing for prosecution.
  • Both the complainant and the wagering operator will be informed of the outcome of the investigation.

 

4. Complaints Form

 

5. Frequently Asked Questions

 

6. List of NSW Race Field Information Use Approval Holders

 

7. Race Field Standard Conditions 5.7 (d) (9) - Further reasons where an Approval Holder is not required to comply with clauses 5.7(a) or 5.7(c)

 

8. Bet Types allowed Non-traditional Bet types Permitted or Not Permitted – Clause 5.6 RFIU Standard Conditions

The Latest Racing News

Dubbo Raises The Bar In Fashion Stakes Next Saturday

By Mark Brassel Fashion comes to the fore at Dubbo races next Saturday when Dubbo City Turf Club stages its ...
Read More

What You Missed - Villiers Stakes Day

By Brad Gray At Royal Randwick Lessons All Round From Seasons "A good trainer always learns from his mistakes." Les ...
Read More

Villiers Winner Ducks Into Doncaster

By Brad Gray At Royal Randwick Mark Newnham believes Quackerjack possesses the right attributes to make his presence felt in ...
Read More

Adelong Is Ready To Step Up At Kembla Grange (Saturday)

Brad Widdup hasn’t had Adelong ($3.80 favourite) for much time so Saturday’s Kembla Grange hit out is set to be ...
Read More

Christmas Joy Arrives At Children’s Hospitals Via NSW Racing Industry

The NSW Racing Industry has once again united to bring Christmas joy to Westmead Children's Hospital this afternoon. For 27 ...
Read More
Loading...
Racing NSW Apps
View
Mobile Version
Contact
Forms
Information
Industry Links